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User overview Introduction

Getting Started

Overview
Signing In and Access
Your Dashboard
Navigating ITM
Terms and Conditions

My Assets

Overview
My Devices
Accept or Reject an Asset
My Licenses
My Accessories
My Components
My Consumables
My Asset Documents
Confirm an Asset Audit
Raise a Dispute
Request an Asset

Tickets and Requests

Overview
Service Status Board
My Tickets
My Service Requests
- Raise a Service Request
- Track My Service Requests
My Approvals

My Work

My Tasks
My Kanban Board
My Projects
My Procurement Requests
My Reports

Workplace Services

My Parcels and Couriers
My Visitors
My Gate Pass
Knowledge Documents
Announcements
Newsletters

Settings and Preferences

My Profile
Language
Time Zone
Alert Preferences
Email Alerts

ITM Agents on Your Computer

Overview
Windows Agent
Mac Agent
RDP Agent
Patch Agent

Overview
Signing In
Navigating the App
Data Protection on Mobile

MATI AI

Overview
What MATI Can Do for You
Using MATI
MATI and Your Data

Using ITM from Other Apps

Overview
Microsoft Teams
WhatsApp
IP Telephony
SMS

Overview
Maintenance Vendors
Procurement Vendors
Gate Pass Staff
Department Heads
Custom Roles

Your Data and Privacy

What Data ITM Collects
How Your Data Is Protected
Accessing Your Data
Deleting Your Data
Compliance and Certifications

Glossary FAQ

Support

Support Channels
Contact Support
Support Response Times (SLA)
Escalating an Issue
Training Materials
Suggestions and Feedback

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User / Tickets and Requests / My Service Requests

My Service Requests

moduletickets-and-requests typeintroduction Updated 22 Sep 2026

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Raise a Service Request task Track My Service Requests task

Previous Rate a Resolved Ticket Next Raise a Service Request

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