CC Email Groups

CC Email groups used to ticket creation time send mail this group member.

To create a new CC Email Group

Go to the left sidebar and select service Tickets > click on CC Email Groups > click on icon. c1

After opening popup modal , fill in the all the details as follows :

  • Enter the Group name.
  • Select the Department (refer click at section).
  • select the Problem Category of department.
  • Select the sub category if available in this otherwise no.

c2

To edit a CC Email Group

Go to the service Tickets > click on CC Email Group > click on icon.

c3

  • After open popup modal and change any details per your requirements.
  • After Click on update Button.

c4

To delete a CC Email Group

Go to the service Tickets > click on CC Email Group > click on icon.

c5

  • After display SweetAlert confirmation then click yes so delete ticket type otherwise click on cancel.

To View Member a CC Email Group

Go to the service Tickets > click on CC Email Group > click on icon.

c6

To add Member a CC Email Group

Go to the service Tickets > click on CC Email Group > click on icon > click on icon.

c7

  • After display popup and select user .
  • Click on save Button.

c8

To edit Member a CC Email Group

Go to the service Tickets > click on CC Email Group > click on icon > click on icon.

c9

  • After display popup and change the user for your requirement.
  • Click on save Button.

c10

To delete Member a CC Email Group

Go to the service Tickets > click on CC Email Group > click on icon > click on icon.

c11

To configure a CC Email Group

Go to the service Tickets > click on All tickets > click on icon.

c12

  • After oen a pop up and select the department and problem categories.

c13

  • after Department and problem categories base cc email user auto fill.

c14

We are continuously improving our documentation to ensure it meets your needs. This document will be updated regularly, so please check back for the latest information. If you have any questions or encounter any issues, feel free to reach out to us at support@itassetmanagement.in.