A service request is a formal request for a new service or access to something that is not currently available. Service requests can be made by employees, customers, or vendors.
Here are some examples of service requests
Service requests can be submitted through a variety of methods, such as: email, phone, web form, social channel, and self-service portal. In most companies, service requests are processed by a help desk and then resolved by a support agent. The way a business manages service requests can have a direct impact on the efficiency of the team and the success of the business.
Some best practices for service request management include