Service Request

A service request is a formal request for a new service or access to something that is not currently available. Service requests can be made by employees, customers, or vendors.

Here are some examples of service requests

  • Requesting a new laptop, Requesting access to a printer,
  • Requesting an upgrade to a software application,
  • Requesting information or advice.

Service requests can be submitted through a variety of methods, such as: email, phone, web form, social channel, and self-service portal. In most companies, service requests are processed by a help desk and then resolved by a support agent. The way a business manages service requests can have a direct impact on the efficiency of the team and the success of the business.

Some best practices for service request management include

  • Prioritizing tickets using automation
  • Storing solutions to recurring service requests in a knowledge base
  • Creating a service catalog.
  • Using dashboards and reports to manage the life cycle of service requests

We are continuously improving our documentation to ensure it meets your needs. This document will be updated regularly, so please check back for the latest information. If you have any questions or encounter any issues, feel free to reach out to us at support@itassetmanagement.in.