The admin/ticket handler/end user can create the master CC list.
Go to All tickets/Assigned tickets/My tickets > Click on update > Enter the recipients emails separated by comma > Click on Save changes.
The admin/ticket handler can choose the CC recipients from the master list while changing the status or updating comment.
1. Comment Notification: Type your comment in the comment field > Enable the checkbox, if you want to notify the CC recipients about your comments > Add/remove any mail from the list > Click on comment. 2. Status Change Notification: Select the status > Type your comment > Enable the checkbox, if you want to notify the CC recipients about the status change > Add/remove any mail from the list > Click on update.
While commenting the ticket, the end user can add the CC recipients. Or else they can choose it from the given master list.
1. Comment Notification: Type your comment in the comment field > Enable the checkbox, if you want to notify the CC recipients about your comments > Add/remove any mail from the list > Click on comment.