How to Setup Working Hours & Holidays

Setting Up Working Hours

Step 1:

Navigate to "Service Tickets" from the left-side menu, then go to "Ticket Configuration."

Step 2:

Click on "General Settings" > Under Work Hours, select the desired start and end times for the working hours > Under Work Days, choose the working days > Click Update to save your changes.

Setting Up Holidays

Step 1 :

Click on "Config" from the top-right corner > Go to "Holidays" > Click on the Add icon in the top-right corner > Fill in the necessary details > Click Save to apply the changes.