How to create a Service Request Approval Team (SRAT)?

Step 1: On the left-hand side menu, locate Service Tickets > Service Request > SR Approval Team.

Step 2: Select the appropriate Name and Description for the SRAT, and choose the Approval Mode.

Step 3: Click the Add button to create the new PAB.

Step 4: On the PAB listing page, click the Config icon, then click the Member List icon (as shown in the picture below).

Step 5: Click the Add New Member button (as shown in the picture below).

Step 6: A new member section will appear. Select the member you want to add to the PAB.

Step 7: Once all the required members have been added, you can now use the Authority Board to integrate with the Problem Category.