Service Desk
An intelligent helpdesk, often referred to as an AI-powered or smart helpdesk, leverages artificial intelligence (AI) and advanced technologies to enhance and streamline the process of providing customer support and managing IT-related issues. Here are key features and aspects associated with an intelligent helpdesk:
- TICKET BY EMAIL
- TICKET BY MOBILE APP
- TICKET BY SELF SERVICE
- TICKET ALLOCATION BY ALIAS
- TICKET ALLOCATION BY CATEGORY
- AUTO ALLOCATION
- WEBSITE INTEGRATION
- AUTO TICKET GENERATION
- TICKET VIA OMNI CHANNEL
- KNOWLEDGE BASE PUBLIC/PRIVATE
- SLA MANAGEMENT
- HOLIDAY MANAGEMENT
- FEEDBACK MANAGEMENT
- TECHNICIAN PERFORMANCE
- TICKET NOTES
- WORK FLOW MANAGEMENT
- API INTEGRATION
- RULES BASED AUTO ALLOCATION
- TICKET VIA IVR
- VISITOR TRACKING AND TOCKEN