Service Desk

An intelligent helpdesk, often referred to as an AI-powered or smart helpdesk, leverages artificial intelligence (AI) and advanced technologies to enhance and streamline the process of providing customer support and managing IT-related issues. Here are key features and aspects associated with an intelligent helpdesk:

  • TICKET BY EMAIL
  • TICKET BY MOBILE APP
  • TICKET BY SELF SERVICE
  • TICKET ALLOCATION BY ALIAS
  • TICKET ALLOCATION BY CATEGORY
  • AUTO ALLOCATION
  • WEBSITE INTEGRATION
  • AUTO TICKET GENERATION
  • TICKET VIA OMNI CHANNEL
  • KNOWLEDGE BASE PUBLIC/PRIVATE
  • SLA MANAGEMENT
  • HOLIDAY MANAGEMENT
  • FEEDBACK MANAGEMENT
  • TECHNICIAN PERFORMANCE
  • TICKET NOTES
  • WORK FLOW MANAGEMENT
  • API INTEGRATION
  • RULES BASED AUTO ALLOCATION
  • TICKET VIA IVR
  • VISITOR TRACKING AND TOCKEN

SRWorkFlow

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We are continuously improving our documentation to ensure it meets your needs. This document will be updated regularly, so please check back for the latest information. If you have any questions or encounter any issues, feel free to reach out to us at support@itassetmanagement.in.