Articles
A Knowledge Document article is a structured piece of content used within a Knowledge Management System (KMS) to provide information, instructions, or solutions to specific problems. These articles are designed to help users, employees, or customers quickly find answers or guidance on various topics, tasks, or processes. They are commonly used in fields like customer support, IT, HR, and software development.
Here are the typical characteristics of a Knowledge Document article:
- Purpose: It aims to educate or provide solutions, such as answering frequently asked questions (FAQs), explaining procedures, offering troubleshooting steps, or documenting best practices.
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Articles Details If you want to check the details of any article you can simply tap on any particular article and you will directly navigate to article details page..
- Examples: Knowledge Document articles are used in various systems, including:
- Technical Support: Providing solutions for common software or hardware issues.
- HR Portals: Offering guidance on employee policies, leave applications, or benefits.
- Customer Support: Answering queries about products or services.
- Internal Systems: Explaining workflows, guidelines, or processes for employees.
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Searchability: Articles are usually indexed and categorized to ensure easy retrieval when users search for related terms or questions.
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Filter Options: Purpose: Filters allow users to narrow down search results based on specific criteria.
Common Filters:
Status: Filters based on article visibility (e.g., "Public," "Private," "Only Admin/Technician").
Tags: Filters that allow users to narrow down results based on keywords or tags.
Example: If a user is searching for "password reset" articles, they could filter by the "IT Support" department and "Public" status to find relevant articles quickly.
