How to Manage Ticket

To add a new ticket from the list.

To add a new Ticket

or

When adding a new ticket, the notification will be send to your mobile. If ticket priority is high or critical then buzzer notification will send.

• Department: Select department.
• Problem Category: Based on selected department, problem category will show
• Sub Problem Category: Based on selected Problem Category, Sub Problem Category will show
• Creator: Select creator whoever you want to make creator or it will select your name as a creator
• Enter Subject: Enter your subject or it will fill with your selected category
• Enter Description: Enter your Description
• Select Priority and TAT hour: Priority and TAT hour will fill automatically if these are available on your selected category or it will take default value
• Attachment: Add or remove attachment from storage or camera
• Device: Assigned device will show on device dropdown

To edit a ticket from the details.

To Edit a Ticket

When editing a new ticket, the notification will be send to your mobile. If ticket priority is high or critical then buzzer notification will send.

• Department: Select department.
• Problem Category: Based on selected department, problem category will show
• Sub Problem Category: Based on selected Problem Category, Sub Problem Category will show
• Select Priority and TAT hour: Priority and TAT hour will fill automatically if these are available on your selected category or it will take default value
• Assign To: Select technician whoever you want to assign
• Device: Assigned device will show on device dropdown

To Delete a ticket from the list.

To Delete a Ticket

When user will swipe left or right, One popup will open with massage "are you sure you want to delete the ticket". if user will click on yes then ticket will be deleted.