Service Tickets

Service tickets are to support and help to deal with any query/issues/request of the organization. ITM supports to create a ticket for all type of users and view/manage by admin/ticket handler.

Action Control :- In service ticket, there are totally 4 action controls which are the special rights to the technician who has service ticket access. It may vary for everyone. They are as follows:-

  1. Add star - Used to note it as important for future reference
  2. Edit - used to edit some details of ticket such as device,assigned to,priority,tat hours etc.
  3. Transfer - Used to transfer a ticket to another department
  4. Assign to - Used to assign a particular ticket to another particular technician
  5. Self-assign - Used to assign a particular ticket to you. That means you are taking the complete responsibility for that ticket.
  6. Delete - Used to delete a ticket for specific reason.
  7. Mark Spam - Used to spam a particular unnecessary ticket.
  8. Ticket History - Used to display history of particular ticket. ticket

We are continuously improving our documentation to ensure it meets your needs. This document will be updated regularly, so please check back for the latest information. If you have any questions or encounter any issues, feel free to reach out to us at support@itassetmanagement.in.