Service Tickets
Service tickets are to support and help to deal with any query/issues/request of the organization. ITM supports to create a ticket for all type of users and view/manage by admin/ticket handler.
Action Control :- In service ticket, there are totally 4 action controls which are the special rights to the technician who has service ticket access. It may vary for everyone. They are as follows:-
- Add star - Used to note it as important for future reference
- Edit - used to edit some details of ticket such as device,assigned to,priority,tat hours etc.
- Transfer - Used to transfer a ticket to another department
- Assign to - Used to assign a particular ticket to another particular technician
- Self-assign - Used to assign a particular ticket to you. That means you are taking the complete responsibility for that ticket.
- Delete - Used to delete a ticket for specific reason.
- Mark Spam - Used to spam a particular unnecessary ticket.
- Ticket History - Used to display history of particular ticket.