How to manage Ticket Incident

To view a ticket incident

Go to the left sidebar and select service Tickets > click on Ticket Incident > click on icon.

i7

  • after display popup model and you can view the all details.
  • click on export pdf button so download pdf of this details.

i8i9

To create a new ticket incident

Go to the service Tickets > click on Ticket Incident > click on icon.

i1

After opening popup modal , fill in the all the details as follows :

  • Select the Department (refer click at section).
  • Select the incident Reported By.
  • Select the incident start date and end date.
  • Select Problem Category.
  • Select Priority
  • Select the SLA Breached yes or no.
  • Enter a service impacted like as tag.
  • Enter a Subject
  • Select a Ticket (This dropdown value is display available of department and problem category base).
  • Select a Incident status.
  • Enter a financial loss amount and min hours loss
  • Enter a content.
  • upload a attachment as per your required.
  • Click on save Button.

i2i3

To edit a ticket incident

Go to the service Tickets > click on Ticket Incident > click on icon.

  • After open popup modal and change any details per your requirements.
  • After Click on update Button.

i4i5

To delete a ticket incident

Go to the service Tickets > click on Ticket Incident > click on icon.

i6

  • After display SweetAlert confirmation then click yes so delete ticket incident otherwise click on cancel.

We are continuously improving our documentation to ensure it meets your needs. This document will be updated regularly, so please check back for the latest information. If you have any questions or encounter any issues, feel free to reach out to us at support@itassetmanagement.in.