Categories

A Category Master Article is an overarching article used to organize and categorize related content within a Knowledge Management System. This type of article serves as a reference point for grouping similar topics or issues, making it easier for users to find related information under a specific category.

Go to the left sidebar and select Knowledge Document > Categories > Click on Icon

Structure of a add/Edit Category Master Article:

Title: The name of the category or a general theme that encompasses multiple related articles. Example: "Network Troubleshooting Guides"

Department: The department or team responsible for the articles under this category. Example: "IT Support"

Parent Category: This specifies the broader area or field the category falls under. Example: If "Network Troubleshooting" is a subcategory, the parent category could be "Technical Support."

Content: This section includes a brief overview of the category, followed by links or summaries of the related articles. kd1

How to Delete Categories ?

Go to the Knowledge Document > Categories > Click on Icon

CategoriesDelete

We are continuously improving our documentation to ensure it meets your needs. This document will be updated regularly, so please check back for the latest information. If you have any questions or encounter any issues, feel free to reach out to us at support@itassetmanagement.in.