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Technician overview

Platform Overview
Key Features
Supported Platforms

Getting Started

Overview
Signing In and Access
Dashboards
Navigating ITM
Technician Quick Start

Asset Management

Overview
Adding Assets
Viewing and Tracking
Allocating Assets
Accessories, Consumables and Components
Licenses and Software
Discovery and CMDB
Maintenance and Audits
- Maintenance Management
- Device Audits
Retiring Assets
Asset Configuration
Best Practices
Troubleshooting
FAQ

Overview
Service Tickets
Incidents
- Incident Reports
- Ticket Incidents
Problem Management
- Overview
Change Enablement
- Overview
Service Requests
Handling and Escalation
Archive
- Archived Tickets
- Archived Requests
Kanban Board
- My Board
- Board Configuration
ITM Connect
Service Desk Automation
Reference
FAQ

Patch Management

Overview
Patch Dashboard
Patch List
Deploy Patches
Software Deployment
Patch Approval Workflow
Patch Policy
Patch Alerts
Errors and Logs
Patch Compliance
Reference
FAQ

Overview
Procurement Dashboard
Create a Procurement Request
Suppliers
Custom Tax
Custom Charge Elements
PO Companies
Financial Years
Procurement Compliance
Reference
FAQ

Mailroom Management

Overview
Mailroom Dashboard
Batches
Parcels
Mailroom Users
Mailroom Statuses
Mailroom Sites
Mailroom Compliance
Reference
FAQ

Project Management

Overview
Projects
Project Statuses
Clients
Reference
FAQ

Knowledge Management

Overview
Articles
Categories
Article Statistics
FAQ

Live Monitoring

Overview
Monitoring Dashboard
Devices
Websites
Logs
Monitoring Configuration
Troubleshooting
Reference
FAQ

Visitor Management

Overview
Visitor Dashboard
Visitor Self-Service
Visitor Approvals
Visitor Configuration
FAQ

Reports

Overview
Asset Reports
- Activity Report
- Consumable Activity Report
Microsoft Office Reports
- Devices with Microsoft Office
- Microsoft Office Users
Category-Wise Reports
Location-Wise Reports
Service Desk Reports
Patch Reports
Procurement Reports
Mailroom Reports
Project Reports

Overview
Microsoft
SAP
Google Workspace Users
HRMS
IP Telephony
SMS
WhatsApp

Organisation Setup

Overview
Companies
Locations
Internal Places
Departments
Custom Fields
Depreciation
Contract Agreements
Suppliers
Projects
Purchases

Overview
Signing In
Navigating the App
Data Protection on Mobile

MATI AI

Overview
What MATI Can Do for You
Using MATI

Data Protection

What Data ITM Collects
How Your Data Is Protected
Accessing Your Data
Deleting Your Data
Compliance and Certifications

Best Practices Glossary FAQ

Support

Support Channels
Contact Support
Support Response Times (SLA)
Escalating an Issue
Training Materials
Support Compliance
Teasers

Release Notes

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Technician / Introduction

Introduction

moduleintroduction typeintroduction Updated 22 Sep 2026

One or two sentences introducing this section.

Platform Overview concept Key Features concept Supported Platforms concept

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