Patch Management is a module within the GreenITco ITM platform that helps organizations centrally identify, manage, approve, deploy, monitor, and track patches for managed devices. It provides administrators with visibility into available patches and helps identify devices where required patches are missing.
The module supports remote management of patches and software, including deployment and uninstallation activities. Administrators can manage patch-related activities directly through the ITM portal instead of handling each device individually.
Patch Management provides information about the patches available for devices and categorizes patches based on severity, such as Critical, Medium, and Low. This allows administrators to review patch requirements and prioritize patch-related activities based on the severity of the available patches.
The module also provides visibility into the deployment status of patches. Administrators can monitor whether patches are missing, in progress, or installed, making it easier to track the progress of patch deployment across managed devices.
Patch deployment can be controlled through an approval mechanism, where approval can be required before a patch is deployed to devices. This provides an additional level of control over patch deployment activities.
The system supports scheduled patch deployment, allowing administrators to define a specific time for deploying patches. Devices can also be organized into groups so that patches can be deployed only to selected devices or device groups rather than deploying them to all devices at the same time.
Patch Management also supports the deployment of different types of patches and software updates. The documented capabilities include Windows and Mac OS patches as well as third-party application patches such as MS Office, Adobe Acrobat, Google Chrome, Microsoft Edge, Visual C++, and other applications.
The module provides support for remote software installation and removal along with patch and system updates. This enables administrators to manage software and patch-related activities centrally through the ITM platform.
Patch Management also provides troubleshooting and monitoring capabilities. Administrators can review device-specific patch information and logs, identify incomplete or failed patch entries, and review error information for individual devices. Troubleshooting can include checking exit codes, such as Error 1070, and investigating required runtime dependencies such as .NET Framework and C++ Runtime when necessary.
The system can also identify unauthorized software installed on managed machines through the agent. Administrators can configure software blacklists or whitelists, and the system can generate an automatic alert when unauthorized software is detected. With Patch Management enabled, installation of blacklisted software can also be actively restricted.
Overall, Patch Management provides a centralized approach to maintaining device and software updates by combining patch identification, severity classification, approval, scheduled deployment, remote installation, deployment monitoring, failure tracking, software management, and patch-related reporting within the ITM platform.
The Procurement Management module helps organizations manage the complete procurement process from creating a purchase request to supplier quotations, approvals, and final purchase processing. It supports supplier management, quotation handling, approval workflows, notifications, and request tracking.
The module also provides approval-based workflows where requests can move through different approval levels. Approval board members can receive approval notifications, review quotation details, and proceed with the approval process.
The Procurement Module provides a structured and controlled process for managing purchase requests from initiation through approval and completion. It enables organizations to create purchase requisitions, capture supplier and item details, add quotations and supporting documents, route requests through defined approval levels, and maintain purchase references for future tracking and audit purposes.
The module supports a level-by-level approval workflow, where a request moves sequentially from one approver to the next. This helps organizations maintain better control over procurement activities, budgets, approvals, documentation, and compliance.
The procurement process can also be associated with departmental budgets. Once a purchase request is completed, the corresponding amount is deducted from the relevant department budget, providing visibility into budget utilization.
The concern-solving discussion focused mainly on issues and requirements related to the Procurement, Service Desk, and Patch Management modules. The discussion covered procurement enhancements such as shipping and delivery address visibility, company/branch-wise GST details, Gate Pass and Delivery Challan, and bulk PO item import. It also covered an issue with automated email IDs not consistently creating service desk tickets and troubleshooting of patch failures through device-specific logs, exit codes, runtime dependencies, and patch severity.
The Query Solving process focuses on resolving client queries related to Procurement, Patch Management, RDP, reporting, and system configuration. The discussion covered issues such as PO generation and downloading, delivery instructions, RDP connectivity, patch reports, device information, patch configuration, severity-based classification, and incomplete data.
The objective is to provide a structured way to identify, troubleshoot, configure, report, and resolve client queries while ensuring that required information is available in the appropriate reports and downloadable formats.
The meeting focused on user synchronization issues, inactive/guest accounts, and Mac agent installation concerns within the ITMITDepartment system.
Clarifying how Azure AD sync handles active, inactive, and guest users.
Understanding cron job behavior for user updates and removals.
Managing departments and service accounts during sync.
Troubleshooting Mac agent installation and log verification.
Configuring notification triggers for procurement and approval workflows.
User synchronization and group management between Azure AD and the ITM system.
Mac agent installation and troubleshooting to ensure proper device inventory reporting.
Key concerns included inactive/guest users not syncing correctly, department updates via cron jobs, handling service accounts, notification triggers for procurement workflows, and resolving issues with Mac agent logs.