Data Import & Customization
What types of patches can be deployed remotely?
The platform supports deployment of Windows and Mac OS patches, as well as third-party software patches including MS Office, Adobe Acrobat, Google Chrome, Microsoft Edge, Visual C++, and other applications.
Can users delay a patch installation or restart?
Yes. When User Intervention mode is enabled, users receive a notification with an option to delay the restart. Administrators can define the maximum number of times a user can postpone the action. Once the limit is reached, the system forces the installation and restart.
Does Greenitco support patch management?
Yes. It provides patch identification, approval, deployment, failure tracking, compliance reporting and classification by patch type and severity.
Can software patches be deployed remotely?
Yes. Patch Management supports remote software installation/removal and patch/system updates.
ITM Platform
Does ITM support patch management?
Yes. ITM can identify missing patches and support remote deployment of Windows and software patches.
Patch Management
Why can a patch show as Failed or Cancelled?
The discussion identified device-specific errors, including exit code errors and missing or incompatible runtime dependencies, as possible causes.
How can the reason for a failed patch be checked?
The administrator can open the specific device's patch logs and review the error details and exit code.
Can patch information be checked for a particular device?
Yes. The discussion demonstrated opening the specific device and checking its patch-related logs.
Can patches be categorized by severity?
Yes. The discussion referred to severity levels such as Critical, Medium, and Low for patch management.
What type of transaction statuses are discussed?
The discussion covers statuses including received, cancelled and purchase return.
What happens when the same data is received again?
The system is expected to validate the existing data and avoid processing the same record again, returning an appropriate duplicate/rejection response.
Can patches be monitored from the portal?
Yes. The portal provides patch summaries, missing patch information and patch status for devices.
Can patches be deployed from the portal?
Yes. Patch deployment can be initiated directly from the portal.
Can patches be deployed only to selected machines?
Yes. Devices can be grouped and patches can be deployed to a selected group rather than all devices.
Can missing patches be identified?
Yes. The system displays installed and missing patches.
Can patches be deployed remotely?
Yes. Patches can be deployed remotely from the portal to the user's machine.
Can patches be managed centrally?
Yes. The patch management module is designed for centralized patching of machines.
Deployment and Data
Is the platform SaaS-based?
Yes. The platform is provided as a SaaS-based application.
Does every customer have a separate environment?
The discussion stated that a separate code base and separate database entities are maintained for customers.
Can data be stored within India?
Yes. The discussion stated that a Mumbai server is available for Indian customers.
Can international customers have data stored in another region?
Yes. Dubai data servers were mentioned for certain international customers.
Can the product be customized for a customer?
Yes. The discussion emphasized a separate code base and database entities to support extensive customer-specific customization.
Asset Deployment
Can reminders be sent for pending asset acceptance?
Yes. If acceptance is pending, a reminder can be sent to the user.
IT Asset Management and ITSM
Can patches be deployed through the system?
Yes. Patch management supports patch deployment and software deployment/uninstallation through the tool and agent.