Live Monitoring is a module within the ITM platform that helps organizations monitor the availability and operational status of supported websites, applications, servers, IoT devices, and IP cameras from a centralized portal. It provides visibility into whether monitored services or devices are working properly, available, or down.
The module is designed to help organizations track important systems and devices that require continuous availability. For example, an organization can use Live Monitoring to monitor an IP camera and check whether the camera is up or down. The same monitoring approach can be used for supported websites, applications, servers, and other connected devices.
Live Monitoring helps administrators identify service interruptions at the earliest stage. When a monitored website, application, server, or camera goes down, the system can generate a trigger or alert for the concerned department leads or responsible users. This allows the responsible team to investigate the issue and take the required action to restore the service or device.
The system can also provide an update when the monitored service or device becomes available again. For example, if an IP camera goes down, the concerned users can be notified about the downtime. Once the camera becomes operational again, another notification can be provided to indicate that the service has been restored.
Live Monitoring can be used for monitoring different types of supported environments, including:
The ITM platform documentation specifically mentions Live Monitor for IoT devices, cameras, servers, and applications.
The module can also support monitoring network-connected production or factory devices where the required connectivity and API access are available. However, hardware-level monitoring for such machines was discussed as an area that may require further development.
Live Monitoring works as part of the integrated ITM platform. It can be used along with Asset Management, Network Inventory, Patch Management, Service Desk, Remote Desktop, Maintenance Management, and Reporting. This integration helps organizations maintain a centralized view of their IT environment and connect monitoring-related information with other IT operations.
The module also supports role-based access control. This means that monitoring activities and related operations can be controlled according to the roles and permissions assigned to users. Organizations can define which users or roles are allowed to perform specific actions within the platform.
Overall, Live Monitoring provides a centralized method for checking the availability of important websites, applications, servers, IP cameras, IoT devices, and other supported systems. It helps responsible teams receive downtime and recovery notifications, respond to service interruptions, and maintain better visibility into the operational status of monitored devices and services.
The RDP & EULA Module is designed to simplify IT asset management by combining secure End User License Agreement (EULA) acceptance with Remote Desktop (RDP) management in a single platform. It enables organizations to manage device access, collect user acknowledgements through digital signatures, and provide secure remote support for managed devices.
The EULA module allows users to review the assets assigned to them, electronically sign the agreement after OTP verification, and maintain a secure record of the signed document for compliance and audit purposes. Whenever assets are allocated or updated, administrators can ensure that users acknowledge the changes through a controlled digital signing process.
The Remote Desktop (RDP) module enables administrators and IT support teams to securely access managed devices for troubleshooting and maintenance. It provides remote Desktop, Terminal, and File Manager access while allowing organizations to configure user consent, approval workflows, and notification settings based on their security policies.
This guide explains the features, configuration options, and workflows of the Brass Monkey RDP & EULA Module, helping administrators and end users effectively utilize the system for secure asset management, compliance, and remote device administration.
The Asset Management module provides a centralized platform for managing IT and non-IT assets throughout their lifecycle. It supports asset entry, discovery, assignment, transfer, auditing, location tracking, maintenance, licensing, warranty tracking, and reporting.
The system can replace spreadsheet-based asset tracking by maintaining asset information, assignments, movement, utilization, and history in one portal.
It supports multiple methods of adding assets, including manual entry, Excel import, and an agent-based approach that regularly collects information from machines.
The discussion focused on resolving device and RDP-related queries, reviewing the End User License Agreement (EULA), asset form formatting, asset tagging, component allocation, user access by location, asset status management, and pending implementation points.
The discussion also covered RDP agent installation and configuration, digital signature requirements, asset acquisition form customization, location-based access, asset stock management, and automatic allocation of newly detected assets.