Auto Allocation Group

Auto allocation group is used to ticket is auto assign to this group member.

To create a new Auto Allocation Groups

Go to the left sidebar and select service Tickets > click on Auto Allocation Groups > click on icon.

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After opening popup modal , fill in the all the details as follows :

  • Enter the group name.
  • Enter the group description.
  • Select the department (refer click at section).
  • Select the Location Approval Required yes or no.
  • Click on save button.

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To edit a Auto Allocation Groups

Go to the service Tickets > click on Auto Allocation Group > click on icon.

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  • After open popup modal and change any details per your requirements.
  • After Click on save Button.

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To delete a Auto Allocation Groups

Go to the service Tickets > click on Auto Allocation Group > click on icon.

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To View Member a Auto Allocation Groups

Go to the service Tickets > click on Auto Allocation Groups > click on icon.

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To add Member a Auto Allocation Groups

Go to the service Tickets > click on Auto Allocation Groups > click on icon > click on Add Group user button.

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After opening popup modal , fill in the all the details as follows :

  • Select the user.
  • Enter the number in max Ticket/Hr.
  • Enter the number in max Ticket/Day.
  • Select the location access.otherwise enable the check all location.
  • click on save button.

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To edit Member a Auto Allocation Groups

Go to the service Tickets > click on Auto Allocation Groups > click on icon > click on icon.

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  • After display popup and change the details as per your requirement.
  • Click on save Button.

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To delete Member a Auto Allocation Groups

Go to the service Tickets > click on Auto Allocation Groups > click on icon > click on icon.

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To clone a Auto Allocation Groups

Go to the service Tickets > click on Auto Allocation Groups > click on icon.

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  • after display popup model and fill the details.
  • click on save button.
  • after create a new auto allocation group for same as copy (clone) to selected group.

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To history a Auto Allocation Groups

Go to the service Tickets > click on Auto Allocation Group > click on icon.

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  • after redirect the new page and display all details updated by,updated at, deleted by, deleted at etc.

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To configure a Auto Allocation Group

Go to the service Tickets > click on Problem Categories.

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  • Select the auto allocation group after this problem categories base create ticket so ticket is auto assign to in this group member.

We are continuously improving our documentation to ensure it meets your needs. This document will be updated regularly, so please check back for the latest information. If you have any questions or encounter any issues, feel free to reach out to us at support@itassetmanagement.in.