Introduction Mobile App Ticket Module Service Ticket Service Ticket Assign, Transfer & More Back

Service Ticket Assign, Transfer & More

To transfer a ticket from the details.

To Transfer a Ticket

Go to the left sidebar and select Service Ticket > Click on the particular Ticket > Click on the transfer Ticket button > Fill Transfer Details > Transfer button.

ticket_details ticket_transfer ticket_transfer1

When transfer a new ticket, the notification will be send to assigned user. If ticket priority is high or critical then buzzer notification will send.

Department: Select department.
Problem Category: Based on selected department, problem category will show
Sub Problem Category: Based on selected Problem Category, Sub Problem Category will show
Select Priority and TAT hour: Priority and TAT hour will fill automatically if these are available on your selected category or it will take default value
Assign To: Select technician whoever you want to assign
Device: Assigned device will show on device dropdown

To assign a ticket from the details.

To Assign a Ticket

Go to the left sidebar and select Service Ticket > Click on the particular Ticket > Click on the assign Ticket button > Select user > Assign button.

assign_to

When assign a new ticket, the notification will be send to assigned user. If ticket priority is high or critical then buzzer notification will send.

Assign To: Select technician whoever you want to assign

To self assign a ticket from the details.

To Self Assign a Ticket

Go to the left sidebar and select Service Ticket > Click on the particular Ticket > Click on the self assign button > Ok button.

self_assign

When self assign a new ticket, the notification will be send to assigned user. If ticket priority is high or critical then buzzer notification will send.

To add star a ticket from the details.

To Add Star a Ticket

Go to the left sidebar and select Service Ticket > Click on the particular Ticket > Click on the Star button

ticket_details

When star a new ticket, the star button will be changed as a starred.

To mark spam a ticket from the details.

To Mark Spam a Ticket

Go to the left sidebar and select Service Ticket > Click on the particular Ticket > Click on the mark spam button > ok button

spam

When mark spam a new ticket, the star button will be changed as a mark not spam.

To change creator a ticket from the details.

To Change Creator a Ticket

Go to the left sidebar and select Service Ticket > Click on the particular Ticket > Click on the change creator button > Select user > Update button.

creator

Creator: Select creator whoever you want to make creator

To add comment a ticket from the details.

To Add Comment a Ticket

Go to the left sidebar and select Service Ticket > Click on the particular Ticket > Click on the write message button > Write message > Send icon.

ticket_details comment

Write Message: Write your message
Attachment: Add attachment by storage or camera
CC-Emails: Add cc-emails to send email to user
Internal Purpose: Select check box to make comment for internal purpose

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