How to configure a ticket incident

To configure a ticket incident

In this Ticket is 2 way to impact with incident :-

  1. you can create incident time ticket number is select. i2

    1. Go to the service ticket > click on all ticket >click on ticket subject > select the add to incident. i12
  • after open popup model and select incident subject for you can impact the ticket in incident. i11

Note : when you can close the incident status so this incident impacted all ticket is Resolve by system.

i13

click on this tickets number.

i14

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