Escalation Groups

To create a new Escalation Group

Go to the left sidebar and select service Tickets > click on Escalation Groups > click on icon.

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After opening popup modal , fill in the all the details as follows :

  • Enter a Group Name.
  • Select a Department (refer click at section).
  • Select a Problem Category of Department.
  • Select the Location based yes or No.
  • Click on Save Button.

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To edit a Escalation Group

Go to the service Tickets > click on Escalation Groups > click on icon.

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  • After open popup modal and change any details per your requirements.
  • After Click on save Button.

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To delete a Escalation Group

Go to the service Tickets > click on Escalation Groups > click on icon.

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After display SweetAlert confirmation then click yes so delete Escalation Group otherwise click on cancel.

To download Escalation Groups

Go to the service Tickets > click on Escalation Groups > click on icon.

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  • After download excel sheet of all Escalation Groups list.

To Bulk import Escalation Groups

Go to the service Tickets > click on Escalation Groups > click on icon.

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Instructions

Never change the first row of the Format Excel Sheet

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To View Member a Escalation Group

Go to the service Tickets > click on Escalation Groups > click on icon.

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To add Member a Escalation Group

Go to the service Tickets > click on Escalation Groups > click on icon > click on Add Group user button.

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  • After display popup and select user .
  • Click on save Button.

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To edit Member a Escalation Group

Go to the service Tickets > click on Escalation Groups > click on icon > click on icon.

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  • After display popup and change the user for your requirement.
  • Click on save Button.

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To delete Member a Escalation Group

Go to the service Tickets > click on Escalation Groups > click on icon > click on icon.

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To clone a Escalation Group

Go to the service Tickets > click on Escalation Groups > click on icon.

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  • after display popup model and fill the details.
  • click on save button.
  • after create a new escalation group for same as copy (clone) to selected group.

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We are continuously improving our documentation to ensure it meets your needs. This document will be updated regularly, so please check back for the latest information. If you have any questions or encounter any issues, feel free to reach out to us at support@itassetmanagement.in.