Ticket Types

Ticket type is used to define the type of tickets.

To create a new ticket type

Go to the left sidebar and select service Tickets > click on Ticket Types > click on icon.

tickettype

After opening popup modal , fill in the all the details as follows :

  • Enter a Ticket type name.
  • Select a Department (refer click at section) , in This select department this department ticket display other all department ticket this type not display.and department not select so this is display all ticket.
  • Select a Status :-
    1. Active :- This is active so display. 2.Inactive :- This is Inactive so not display.
  • After click on save Button.

addtype

To edit a ticket type

Go to the service Tickets > click on Ticket Types > click on icon.

edittype

  • After open popup modal and change any details per your requirements.
  • After Click on save Button.

editype1

To delete a ticket type

Go to the service Tickets > click on Ticket Types > click on icon.

deletetype

  • After display SweetAlert confirmation then click yes so delete ticket type otherwise click on cancel.

To download a ticket type

Go to the service Tickets > click on Ticket Types > click on icon.

downloadtype

  • After download excel sheet of all Ticket types list.

To configure a ticket type

Go to the service Tickets > click on All tickets > click on subject of ticket so go to ticket detail page.

typeconfig1

We are continuously improving our documentation to ensure it meets your needs. This document will be updated regularly, so please check back for the latest information. If you have any questions or encounter any issues, feel free to reach out to us at support@itassetmanagement.in.