**Q1. Why is the patch status showing as Cancelled?
Patches may show as Cancelled if the device was offline during the scheduled patch window, or if a required dependency was missing. Verify device connectivity, resolve any dependency issues, and re-initiate the patch.
**Q2. How do I identify why a patch failed?
Navigate to the device's patch log in the Patch Management module and review the Exit Code. For example, Exit Code 1070 typically indicates a missing runtime dependency such as .NET Framework or C++ Runtime.
Q3. Can I filter patches by priority level?
Yes. The Patch Management module supports filtering by severity — Critical, Medium, and Low — allowing administrators to prioritize critical security updates. Q4. What should I do if patches are failing on multiple devices? **
Check whether the devices are correctly named and configured in the portal, verify that the agent is active on all affected devices, and ensure all required runtime dependencies are installed.
Q5. Can patch logs be exported for audit purposes?
Yes. Patch logs can be generated and downloaded from the device's Patch Management section for audit and escalation purposes.