Date Wise Handler Report

The Date-Wise Handler Report provides a detailed view of tickets handled by each support technician on a day-wise basis. It helps managers monitor workload distribution, agent productivity, and ticket-handling trends over a selected period.

Key Benefits

• Track Daily Workload: View the number of tickets handled by each agent for each date.
• Measure Agent Productivity: Compare ticket-handling volumes across agents and days.
• Monitor Work Distribution: Identify whether tickets are evenly distributed among team members.
• Identify Performance Trends: Analyze changes in individual agent performance over time.
• Improve Resource Allocation: Help managers allocate workload and resources based on ticket volume.
• Monitor Team Performance: Provide management with a clear overview of daily support operations.
• Identify Workload Gaps: Highlight agents who may be overloaded or underutilized.
• Support Performance Reviews: Use historical date-wise data for team and individual performance analysis.

You can filter the report with the option given to the right side.

Ticket handler wise / Location wise and From Date to Date