Ticket Handler wise Report

** The Ticket Handler-wise Report provides a complete analysis of the tickets assigned to each support technician (ticket handler). It helps managers evaluate workload, monitor performance, ensure SLA compliance, and identify areas for improvement.

Also You can filter the reports in different way

Filter By Date : Created Date,Resolved Date ,Closed Date,Reopened Date,Updated Date.

Filter by Date Range: Today, Yesterday, Last 7 Days, Last 30 Days, Custom

Filter by Ticket Handler : Select one or multiple technicians

Filter by Location : Different location