Ticket Task Report
Go to the left sidebar and select Reports > Click on the Service Report > Ticket Task Report !!
The Ticket Task Report provides a consolidated view of tasks associated with service desk tickets. It enables users to monitor task details, task status, assigned handlers, timelines, and ticket-related information.
The report can be filtered based on different criteria to help users quickly identify and review specific ticket tasks.
You can filter the reports in different way
1. Filter by Department
Filters ticket tasks based on the selected department.
2. Filter by Problem Category :
Filters tasks based on the selected problem category.
3 Filter by Sub Category :
Filters tasks based on the selected sub-category.
4. Filter By status :
Filters tasks based on the current task/ticket status.
5. Filter by Date :
Allows users to select a predefined date-based filter.
6.Filter by Date Range:
Allows users to specify a start and end date/time to retrieve tasks for a particular period.
7.Filter By Priority :
Allows users to filter ticket tasks based on the selected priority level, such as Critical, High, Medium, or Low.
8. Filter by Assigned To:
Allows users to filter ticket tasks based on the technician, resolver, or user to whom the task is assigned.