Knowledge Document API

Product: NEXTMEGABYTE (Greenitco ITAM) · Module: API Documentation · Audience: Developer, Administrator

This page lists the NEXTMEGABYTE REST API endpoints for knowledge documents. All URLs are relative to your portal, for example https://your-domain.com/api/.... Authenticate first with the Login API and send the standard headers described in the API Overview. Example values are shortened and anonymized.

Get a knowledge article

POST /api/knowledge_document/document/ajaxArticleDetails

Returns the content and details of a knowledge article.

Headers: standard authenticated headers (apptoken, token, Content-Type: application/x-www-form-urlencoded). See API Overview.

Request Body Parameters

Example request

{
  "id": "<string>"
}

Example response (shortened)

{ "status": "success", "msg": "", "data": { "id": 2, "title": "As a project manager, the weight of reaching deadlines and motivating your team falls on your shoulders.", "content": "Article 2", "category": "New Ticket", "tags": "2", "created_at_format": "06 Sep 2021 01:09 PM", "updated_at_format": "06 Jan 2023 12:02 PM" }, "tags": [ { "tags": "Tag2" } ] }

List knowledge articles

POST /api/knowledge_document/document/jx-document-list

Returns a paged, filterable list of knowledge articles.

Headers: standard authenticated headers (apptoken, token, Content-Type: application/x-www-form-urlencoded). See API Overview.

Request Body Parameters

Example request

{
  "index": "<string>",
  "search": "<string>",
  "filters[tag]": "<string>",
  "filters[status_access]": "<string>"
}

Example response (shortened)

\`\`\`json { "total": 112, "filtered": 112, "data": [ { "id": 2, "title": "As a project manager, the weight of reaching deadlines and motivating your team falls on your shoulders.", "created_at": "2021-09-06 13:09:09", "category_name": "Category1", "content": "Article 2", "updated_at": "2023-01-06 12:02:14", "card_img": null, "tags": "2", "dep_name": null, "status": 1, "created_by": null, "starred …

Get tags

GET /api/ticket/getTagDetails

Returns the tags that can be added to tickets or knowledge articles.

Headers: standard authenticated headers (apptoken, token, Content-Type: application/x-www-form-urlencoded). See API Overview.

Top-level response fields: status, msg, tot, data

Example response (values shortened and anonymized)

{
  "status": "success",
  "msg": "Tags fetched successfully",
  "tot": 48,
  "data": [
    {
      "id": 1,
      "text": "<string>"
    },
    "..."
  ]
}