Patch Management FAQ

Product: NEXTMEGABYTE (Greenitco ITAM) · Module: Patch Management (ITOM) · Audience: Administrator

Why is the patch status showing as Cancelled? The device was offline during the scheduled patch window, or a required dependency was missing. Check device connectivity, resolve dependency issues and start the patch again.

How do I find out why a patch failed? Open the device's patch log in the Patch Management module and check the exit code. For example, exit code 1070 usually means a missing runtime dependency such as .NET Framework or the C++ runtime.

Can I filter patches by priority? Yes. Filter by severity (Critical, Medium, Low) to prioritize critical security updates.

What should I do if patches fail on many devices? Check that the devices are named and configured correctly in the portal, that the agent is running on every affected device, and that all required runtime dependencies are installed.

Can patch logs be exported for audit? Yes. Generate and download patch logs from the device's Patch Management section for audit and escalation.