Custom Reports

Product: NEXTMEGABYTE (Greenitco ITAM) · Module: Reports and Analytics · Audience: Administrator

Custom reports let each team build the report it needs from ticket or device data.

Create a custom report definition

Menu path: Reports → Custom Reports → Custom Report Definition

1. Select Add (plus icon).
2. Enter the Report Name, set the Status (enabled or disabled) and choose the Report Type: Device or Ticket.
3. Save.
4. Use Column to add, remove or reorder the report's columns.
5. Optionally use Formula to add calculated fields (for example totals or averages).

Edit the name, status or type with Edit, or remove the report with Delete.

Add rules (filters) to a report

1. Open the report's rules and select Add Rule.
2. Select the field, condition and value, and select Save Changes.
3. Combine rules with the pin (thumb-tack) icon and AND / OR, for example (R1 AND R2) OR R3.
4. Select Save Changes.

View and export a custom report

Menu path: Reports → Custom Reports → All Custom Reports

1. Select the report in the dropdown. The data is displayed.
2. Select Export (or the download icon) to download it.

Only enabled reports that you have permission for are listed.