Global Search, Chatbot and AI
Product: NEXTMEGABYTE (Greenitco ITAM) · Module: Productivity and AI · Audience: All users
Global search
Global search finds records across modules from one place. Results include only data you are allowed to see.
Header search:
- Select the search icon in the top header.
- Choose what to search: Ticket, Device, Category or Knowledge Document.
- Type your search term. Results appear as you type; select a result to open it.
| Entity | Search by |
|---|---|
| Ticket | Ticket ID, subject, description or category |
| Device | Name, ID or asset tag |
| Category | Category name or keywords |
| Knowledge Document | Title, content, tags or category |
Sidebar search: select the search icon in the side menu and type a menu name or step title to jump to it.
For best results, search by ticket ID or asset tag when you know it.
Chatbot with AI
The NEXTMEGABYTE chatbot answers users, creates tickets and helps with self-service. With AI integration, the bot does not rely only on predefined replies: it processes questions with an AI engine and generates answers in real time from the knowledge base.
Bot capabilities include automated helpdesk responses, bot-assisted ticket resolution, knowledge base integration, natural language processing, multi-channel deployment, bot-assisted asset requests, interaction logs and performance analytics.
The MATI AI assistant in the portal also provides AI Assist in ticket comments and AI-generated knowledge articles. See Create and Work on Tickets and Knowledge Base.