Ticket Type

Updated 23 Oct 2026

Introduction

Ticket Types allow you to classify tickets based on the kind of issue or request being handled. This section helps you create and manage ticket types that technicians can select while processing tickets, making it easier to organise, track, and analyse tickets across your organisation.

For example, tickets can be classified as Bug, Feature, or Issue. These types can be used by different departments to categorise tickets according to their purpose.

Using this section, you can:

Create Ticket Types: Define classifications that match your organisation's requirements.
Associate Companies and Departments: Configure a ticket type for a specific company and, if required, restrict it to a particular department.
Configure Required Fields: Specify which fields should be available for particular ticket types, where supported by the configuration.
Manage Status: Set a ticket type as Active or Inactive to control its availability.
Classify and Filter Tickets: Allow technicians to select a ticket type from the ticket details page and filter tickets by type for easier tracking and reporting.

These settings help standardise ticket classification, improve ticket reporting, and provide better insights into the types of issues handled by your organisation.

📍 Navigation: Sidebar › Ticket › Ticket Types

Viewing the Ticket Types List

The Ticket Types list displays each type’s name, department, company, status, and row actions. Use Search to locate a record or Refresh to reload the list. A download control is also available.

View _{Ticket Types List}

Ticket Types list columns

Column	Description
Name	Name of the ticket type.
Department	Department associated with the type, if specified.
Company	Company the type belongs to.
Status	Indicates whether the type is active or inactive.
Action	Edit and Delete controls.

Creating a Ticket Type

Step 1 → On the Ticket Types screen, click Add Ticket Type.

Step 2 → Enter the ticket type name and select the company.

Step 3 → Select a department if required, then choose the status.

Step 4 → Click Save to create the ticket type, or Cancel to close the form without saving.

Ticket_Type _{Add Ticket Type Form}

Ticket Type fields

Field	Description
Name	Enter a name for the ticket type. Required.
Company	Select the company the ticket type belongs to. Required.
Department	Optional department. When a department is selected, the ticket type is available only for tickets in that department.
Status	Set the ticket type to Active or Inactive. Inactive types are not available in the ticket details dropdown. Required.