User Tools

Product: NEXTMEGABYTE (Greenitco ITAM) · Module: Users and Access Control · Audience: Administrator

Menu path: left side menu → Users

Check user activity

Open Users and select Activity (list icon) for the user. The activity log shows the user's actions in the portal.

Send an announcement notification to users

• One user: select Notify (bell icon) for the user, enter the details and select Save.
• Many users: select the users' check boxes, select the bell icon, enter the details and select Save.

For company-wide announcements with start and end dates, use Announcement Configuration.

Send login credentials to a user

• Select Send Credentials (key icon) for the user, or
• Select Edit (pencil icon), select the send-credentials check box and select Save Change.

Record a user's seat number

The seat number identifies a user's desk and is shown on tickets for faster on-site support.

1. In Users, select Add, Edit or Clone for the user.
2. Enter the Seat No and select Save.
3. When the user logs a ticket (from the dashboard, header, Service Ticket or Service Request), the Seat No field is filled automatically. The user can enter or change it if it is empty or wrong.
4. The seat number is shown on the Ticket Details and Service Request Details pages.

Print user labels

1. Open Users and select the users with the check box (or open a user's action menu).
2. Select Print (print icon), choose the label option and select Print.